Terms and Conditions - FIT
Please read very carefully the conditions set out hereunder:
In these conditions the word “Tour Operator” means Abbey Tours (TA Abbey Ireland & UK), part of the Abbey Group with Headquarters based at: City Gate, 22 Bridge St Lower, Dublin 8, Ireland. The “Client” refers to you, the overseas company listed on the confirmation invoice and who is requesting and purchasing services from Abbey Tours (TA Abbey Ireland & UK). “Passengers” refer to the end consumer who have purchased services from the Client.
1. Quotation & Prices
Unless otherwise stated, the prices quoted are net rates per person and based on sharing twin, triple or single occupancy and child rates as specified. All prices specified in the quotation are correct at the date thereof. Any prices quoted for hotels, attractions and services may be subject to change and cannot be guaranteed until final confirmation of the booking. All bookings are subject to availability and cannot be guaranteed until final confirmation of the booking. It is the responsibility of the Client to ensure that all information provided on which the quotation is based is correct.
2. Children & Minors
Child rates are based on children sharing a twin/double room with two full paying adults. No child discounts are available on coach tours unless specified otherwise. The Client is responsible in ensuring all Passengers under the age of 18 must be accompanied by an adult. Unaccompanied minors are not permitted by the Tour Operator on any booking. Under law, children are not permitted to remain in bars, restaurants and venues (including venues privately hired) after 9pm/21.00hrs.
3. Confirmation & Changes
The Tour Operator will issue the Client with a unique reference number for each booking. This reference number is to be quoted in all correspondence. The Client shall immediately notify in writing any errors therein to the attention of the Tour Operator. The Tour Operator shall not be responsible for any errors not so notified.
4. Payment Terms
(a) The Tour Operator will invoice the Client, at the rates set out in the booking confirmation. Invoices and account statement will be submitted to the Client, and full payment must be received no later than 7 days prior to travel date. If prepayment is not received within the specified period, all reserved services will be automatically cancelled.
(b) Payments should be by bank transfer into the following account:
IRELAND EURO PAYMENTS
UK STERLING PAYMENTS
IBAN IE41 AIBK 9310 4709 4010 93
Abbey Tours Limited
Abbey Tours Scotland
AIB plc, 100/101 Grafton Street, Dublin 2
AIB, Charlotte Square Edinburgh, EH2 4DE
Bank charges are to be met at source and will not be accepted by the Tour Operator.
(c) Payment by credit card (Visa, MasterCard or American Express), subject to a maximum of €1,500 per transaction, is also accepted; however, the transaction will be subject to an additional 2.0% handling fee on Visa and MasterCard transactions and 2.5% handling fee on American Express transactions.
(d) In the event of payment default by The Client, The Tour Operator will withdraw its reservations service from the Client and will also cancel all existing reservations (regardless of whether they have been confirmed by The Tour Operator) to which the payment default applies.
5. Cancellation Policy – unless specified otherwise
(i) Individual F.I.T. Services (Hotels, Transfers, Excursions, Sightseeing)
2 – 0 (48-hours) days prior to arrival 100% of first night or service
No Show 100% of first night or service
(ii) Individual F.I.T. Packages*
8 – 2 days prior to arrival 50% of package price
2 – 0 (48-hours) days prior to arrival 100% of package price
No Show 100% of package price
*Note: The following special cancellation terms apply to all bookings which include Bed & Breakfast (B&B) stays:
30 – 15 days prior to arrival €25 administration charge
15 – 9 days prior to arrival 50% of package price
8 – 2 days prior to arrival 75% of package price
2 – 0 days prior to arrival 100% of package price
No Show 100% of package price
*Note: The following special cancellations terms apply to all bookings which include Manor House Hotels or Irish Country Hotels:
4 – 2 days prior to arrival 50% of duration of stay
2 – 0 days prior to arrival 100% of duration of stay
No Show 100% of duration of stay
(iii) Cancellations of Coach Tour Bookings (Guaranteed Departures)
Up to 28 days prior to tour departure date FOC
27 – 14 days prior to tour departure date 50% of package price
13 – 0 days prior to tour departure date 100% of package price
No Show 100% of package price
(iv) All theatre, opera, sporting and concert & entry tickets are non-refundable upon confirmation
The Tour Operator reserves the right to levy a charge for more than one change to bookings after a written/faxed/emailed confirmation has been received from us.
Accordingly, the first change is free of charge – except for pre-booked Bed & Breakfast programmes which are subject to a charge of €/£6.00 for each B&B. A change fee of £/€6.00 will be levied per service for all second changes and consequent amendments.
7. Payment for Additional Services
Payment for additional services while Clients are in Ireland & UK will only be accepted by credit card – MasterCard, Visa or American express and subject to a maximum of €1,500 / £1.500 per transaction. Credit card transactions will be subject to an additional handling fee of 2.0% for MasterCard and Visa card transactions and 2.5% for American Express transactions.
8. Force Majeure
The Tour Operator shall not be held responsible for any delay or failure in performance of any part of this Agreement to the extent that such delay or failure is caused by inter alia: fire; flood; lightning; explosion; war; strike; embargo; labour dispute; government requirement; civil or military requirement; act of God or nature; inability to secure goods or services; act or omission of carriers or suppliers; acts or failures to act of any governmental or competent authority; or any other causes beyond its reasonable control, whether or not similar to the foregoing; provided however that the Client by reason of such cause shall not be relieved of its obligation to make any required payments that are due to the Tour Operator.
It is the responsibility of the Client to ensure all travelling Passengers have valid up to date travel insurance for the duration of their stay in Ireland & the UK. The Tour Operator will not be held liable for any claims relating to lack of proper travel insurance.
10. Limitation of Liability
All documents are issued, and all arrangements covering hotel accommodation, transport, tours, transfers and all other services required by the Client, are made on the explicit understanding that the Tour Operator acts only as an Agent. The Tour Operator shall not be liable for any injury, accident, inconvenience, delay, damage or loss of whatsoever nature arising from the negligence, default or breach of contract of any person or organisation arising out of, or in any connection with any act of neglect or default or howsoever caused, either directly or indirectly by the principals or persons or their agents or servants, who shall provide such hotel accommodation, transport, tours, transfers or all other services provided
The Tour Operator is concerned that all booked services are provided. In the event of any complaint concerning a service, the complaint should in the first instance be raised with the appropriate supplier/contractor at the earliest opportunity. In the event that the complaint is not resolved, the Client should call the Tour Operator’s emergency number.
A written complaint shall be made to the Tour Operator within seven days after the termination of the holiday. No complaint shall be entertained outside of seven days after the termination of the holiday. Please see Annex 1 for further details.
12. Single Rooms
The availability of single rooms is dependant on individual hotel properties and in some cases, where a large number of singles is required, it may be necessary to charge a further supplement over and above the single supplement quoted.
13. Passenger Charges
The Tour Operator is not responsible for items of a personal nature such as laundry, room service, telephone charges, or other hotel charges such as damage to property or excessive cleaning charges due to inappropriate behaviour. All Passengers are responsible for settling any such costs incurred before checking out of each hotel. The Tour Operator reserves the right to withhold services to the Client, should the Passengers fail to settle the outstanding amounts with the concerned supplier. Furthermore should any of the Client’s Passengers leave the country with unpaid service bills, the Tour Operator reserves the right to claim & offset these amounts from the Client on behalf of its suppliers.
Gratuities are not included in our quotes or on our coach tours, these are at the participant’s discretion.
15. Drinks Policy
All breakfast include juices, tea and coffee. Contracted lunches and dinners include tea and coffee but unless otherwise stated do not include mineral water, wine, beer or other alcoholic beverages. Where wine is included with a meal it is done so on the basis of house white or red wine.
Our prices include all Irish & UK government taxes as levied as of date of this proposal. In the event that additional taxes are introduced by governing bodies or existing taxes increased, the increase will be passed on to the Client.
17. Payments for additional Services
Payment for additional services while the group is in Ireland or The UK will only be accepted by credit card – MasterCard, Visa or American express. Credit card transactions will be subject to an additional handling fee of 2.0% for MasterCard and Visa card transactions and 2.5% for American Express transactions.
18. Propriety Rights
The concepts, treatments and production techniques detailed in this proposal remain the exclusive property of the Tour Operator. They may not be developed or produced by any other parties without the express written consent of the Tour Operator. Unauthorised use of material, including, but not limited to, the solicitation of other bids, will be considered breach of propriety, under which this proposal has been developed and submitted.
Abbey Tours (TA The Tour Operator), has been in business since 1978 over which time we have welcomed countless groups from all over the globe. We will be pleased to provide trade references should you so require.
It is the responsibility of each individual Passenger to ensure that they do not behave in such a way as to cause offence or danger to themselves or others, or which risks damage to property. Each Client shall be responsible for any injury or damage caused by a Passenger’s failure to behave in a safe and proper manner. The Tour Operator reserves the right to withhold future services to Passenger(s) & the Client shoulda Passenger’s behaviour or conduct endanger the safety or wellbeing of suppliers or other Passengers on the holiday /tour.
21. Persons with Special Needs
It is the Client’s responsibility to disclose to the Tour Operator the existence of any physical or mental condition of any Passenger that might be relevant. The Tour Operator reserves the right to decline to provide a holiday for a Passenger with special needs, where in the Tour Operators opinion, that tour would be inconsistent with those special needs.
Additionally, should an undeclared Passenger be discovered on tour. The Client is responsible for all and any costs arising to facilitate the continued successful operation of the tour.
22. Special Requests
Special requests (eg ground floor accommodation, sea-view etc) shall be communicated to the Tour Operator at the time of booking. The Tour Operator will use reasonable endeavours to fulfil such requests. The granting of these requests is the sole responsibility of the supplier. No Liability shall attach to the Tour Operator for failure to comply with a special request and such requests do not form part of the contract.
23. Alteration / Cancellation by the Tour Operator
Without prejudice to the Client’s statutory rights:
A) The Tour Operator reserves the right to alter, change or cancel a holiday / tour.
B) If as a consequence of a force majeure, as outlined in section 7 of this document, the Tour Operator is obliged to curtail, alter, extend or cancel a tour, the Client shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of the said curtailment, alteration, extension or cancellation of the tour.
C) If prior to the time of departure, the Tour Operator makes an alteration to the accommodation. The Tour Operator is obliged to source alternative accommodation of equal or greater standard in a similar location.
24. Governing Law and Jurisdiction
A) GOVERNING LAW: This contract and all relationships created hereby will in all respects be governed and construed in accordance with Irish law.
B) JURISDICTION: It is irrevocably agreed that the Irish courts are to have jurisdiction to settle any disputes which may arise out of or in connection any booking You make with us or these Terms and Conditions and accordingly that any suit, action or proceedings so arising may be brought in such courts. This clause is for the exclusive benefit of Abbey Tours and nothing in this clause will limit that party’s right to take any suit, action or proceedings (“Proceedings”) against any other party or parties in any other court of competent jurisdiction, nor will the taking of Proceedings in one or more jurisdictions preclude the taking of Proceedings in any other jurisdiction, whether concurrently or not.
A) For the avoidance of doubt, by requesting Tour Operator to confirm services in writing, you are expressly accepting the Terms and Conditions outlined above.
B) A contract shall be binding between the parties upon the issuance of the confirmation invoice by the Tour Operator.
C) The failure on the part of Abbey Tours in any one or more instances to insist on strict performance of one or more terms hereof or to exercise any right or remedy shall not be construed as a waiver of any future breach of any terms or the right to enforce same
D) The Client hereby warrants and represents that it is licensed to conduct business as a travel agent and/or tour operator and maintains adequate insurance to cover its liability as an organiser of packages.
E) The Tour Operator hereby reserves the right to withhold any monies due to the Client and apply same by way of set off of against :-
(i) any sums due to it (or any of its Suppliers), by the Client or a Passenger at any given time; and/or
(ii) any claims, expenses, damages and legal costs incurred by the Tour Operator in performance of its obligations herein.